Shipping and Returns
NEW! CurbSide Pick-ups
If you'd like to pick-up your order at our shop (1024 St. Clair Ave. West) choose "Curbside Pick-Up" as your delivery option at checkout.
We make all efforts to process and package your order for pick-up within 72 hours of purchase. You will receive an emailed Pick-Up notification when your order is ready to go!
We are in-store Tuesdays & Thursdays from 11 - 6 and Saturdays from 12 - 3 for curbside pick-up. We can also schedule an alternate pick-up time if you're unable to come by during regular hours. Simply reply to your pick-up email so that we can arrange a mutually convenient time.
When you arrive to pick-up (please wear a mask!), please have your order number handy and ring the doorbell. Stand back from the door and we will bring your order out!
*NEW!* Free shipping within Canada on orders over $75!
We make all efforts to process and ship your order within 72 hours of purchase. Most Canadian orders ship via Canada Post "Expedited" service. A tracking number will be emailed to you once your order is fulfilled. You can then follow the progress of your parcel and see expected delivery information as updated on the Canada Post website.International orders will be shipped via the least expensive option available and the customer is responsible for any additional duties or taxes incurred upon border crossing. If you are an international customer, please contact us and we can discuss shipping options!
There are some restrictions on international shipping of certain products. You will be notified if this affects your order.
**Please note - Canada Post is experiencing heavy volumes of mail at the moment and delivery times may be delayed.
Mandala Design is not responsible for lost or stolen packages once in the care of Canada Post.
We hope that you love your purchase however, if it's not quite right, contact us at firstname.lastname@example.org or (647)346-6225 to arrange a return or exchange and receive a Return Authorization #*
We are waiving our FINAL SALE policy on SALE items temporarily due to the Covid-19 pandemic. Please read our UPDATED RETURN POLICY below for new procedures involved in returning SALE items (note that some restrictions apply):
FULL PRICE RETURNS: Returns will be accepted on FULL PRICE merchandise (some exceptions apply - see online listings for details) for a refund**, credit note or exchange if your item is received at Mandala Design in original selling condition with labels and tags attached within 15 days of purchase if bought at the shop and within 30 days of the shipping date if bought online.
UPDATED! RETURN POLICY on SALE ITEMS: EXCHANGE or STORE CREDIT ONLY is available for SALE items (some exceptions apply - see online listings for details) if your item is received at Mandala Design in original selling condition with labels and tags attached within 15 days of purchase if bought at the shop and within 30 days of the shipping date if bought online.
CLEARANCE items are FINAL SALE
Return / exchange shipping charges are the sole responsibility of the customer.
**Refunds do not include shipping or handling charges. Refunds will be applied to original payment method.Once you receive a return authorization number, please ship your item(s) to:
1024 St. Clair Ave. West