Shipping and Return Policy
** Update October 23, 2018**
Due to Canada Post work stoppage, we will temporarily, be raising our shipping costs to allow for courier shipping costs. The bad news is that the shipping cost an average of $5.00 more. The good news is, you'll get your package quicker!!
As soon as Canada Post returns to regular service, we will adjust our prcing. We're sorry for the inconvenience!
Free shipping within Canada for orders over $250!
Orders are processed and shipped within 72 hours of purchase.
A tracking number will be issued when your package is shipped and we are not responsible for lost or stolen packages once in the care of Canada Post.
International orders will be shipped via the least expensive option available and the customer is responsible for any additional duties or taxes incurred upon border crossing.
Please note: There are some restrictions on international shipping of certain products. Customers will be notified if this affects their order.
We hope you'll love your purchase, however if you feel you need to return or exchange an item, please contact us at firstname.lastname@example.org or (647) 346-6225 to be issued a return authorization number.
Returns will be accepted on full price items within 30 days of purchase with valid receipt or proof of purchase.
Return within 15 days for refund*, store credit or exchange only after 15 days.
** UPDATE December 4th 2018 - Holiday Return Policy:
Returns will be accepted on full price items until January 15th 2019. with valid receipt or proof of purchase.
Returns after January 15th, will be issued a store credit or exchange only, until January 30th 2019.
- Clothing must be returned with tags intact and be in original selling condition.
- Refunds will be applied once item is received and examined.
- Purchase price will be refunded to original payment method.
- Return, refund, credit or exchange on regular priced items only
- All discounted or sale items are FINAL SALE
To follow up on the status of your return please contact us at email@example.com or (647) 346-6225
*Refunds do not include shipping or handling charges. Return shipping charges are the sole responsibility of the customer. Mandala Design is not responsible for any lost or damaged returned merchandise.
Once you receive a return authorization number, please ship your return to:
1024 St. Clair Ave. West