Shipping and Returns
NEW! CurbSide Pick-up
If you'd like to pick-up your order at our shop (1024 St. Clair Ave. West) we are in-store Tuesday - Saturday between 12 - 5pm for non-contact curbside pick-up.
We make all efforts to process and package your order for pick-up within 72 hours of purchase. You will receive an emailed Pick-Up notification when your order is ready to go!
Please have your order number handy when you arrive and ring the doorbell (to the left of the door - hold for 3 secs). Stand back from the door and we will bring your order out!
*For information on Mask shipping - please click HERE*
Free shipping within Canada on clothing orders over $150!
We make all effort to process and ship your order within 72 hours of purchase. Most Canadian orders ship via Canada Post "Expedited" service. A tracking number will be issued once your parcel is ready to go. Mandala Design is not responsible for lost or stolen packages once in the care of Canada Post.
International orders will be shipped via the least expensive option available and the customer is responsible for any additional duties or taxes incurred upon border crossing. If you are an international customer, please contact us and we can discuss shipping options!
Please note: There are some restrictions on international shipping of certain products. Customers will be notified if this affects their order.
We hope that you love your purchase however, if it's not quite right, contact us at firstname.lastname@example.org or (647)346-6225 to arrange a return or exchange and receive a Return Authorization #*
We are waiving our FINAL SALE policy on SALE items temporarily due to the Covid-19 pandemic. Please read our UPDATED RETURN POLICY below for new procedures involved in returning SALE items (note that some restrictions apply):
FULL PRICE RETURNS: Returns will be accepted on FULL PRICE merchandise (some exceptions apply - see online listings for details) for a refund**, credit note or exchange if your item is received at Mandala Design in original selling condition with labels and tags attached within 30 days of purchase.
UPDATED! SALE ITEMS: EXCHANGE or STORE CREDIT ONLY is available for SALE items (some exceptions apply - see online listings for details) if your item is received at Mandala Design in original selling condition with labels and tags attached within 30 days of purchase.
CLEARANCE items are FINAL SALE
Return / exchange shipping charges are the sole responsibility of the customer.
**Refunds do not include shipping or handling charges. Purchase price will be refunded to original payment method.Once you receive a return authorization number, please ship your return to:
1024 St. Clair Ave. West
*Returns / exchanges / credits will not be processed without a previously issued Return Authorization #.