Curbside Pick-Up Info
So what happens after you place your order for Curbside Pick-Up?
Well, I'll tell ya!
Once you've made your online purchase and chosen "Curbside Pick-Up" as your delivery option, you will receive an email confirming that we've received your order. If you don't see the confirmation email within a few hours, check your junk / spam folder as sometimes emails from Shopify end up there.
We aim to have your order ready to go within 24 - 48 hours of receipt, but occasionally it may take a little longer if we need to make one of your items or if it's during the times when we are not in-store.
Once it's packed up and ready to go, you'll receive another email with pick-up instructions that goes something like this:
Your order is now ready for pick-up at Mandala Design - 1024 St. Clair Ave. West, Toronto, M6E 1A4.
We are in-store Tuesdays & Thursdays from 11am - 6pm / Saturdays 12 - 5pm for curbside pick-up. When you arrive, please have your order number ready and ring our doorbell. We will come out to meet you! If you are unable to pick-up during these times, please respond to this email and we can arrange an alternate time for you to come by.
(Again, if you don't hear from us within a few days, check your spam!)
We will then hold your order until it's convenient for you to come by. When you arrive (please wear a mask!) just ring the doorbell and we'll bring your order out to you.
Our regular in-store hours are:
Tuesdays & Thursdays - 11 - 6 and Saturdays - 12 - 5
but, we can always schedule an alternate pick-up time if necessary. Just respond to the pick-up email to make arrangements.
And that's it. Easy-peasy-lemon-squeezy!